Be Well-Stay Well™ Retreats in Puerto Vallarta, Mexico – Terms, Conditions, & Acceptance of Risk
Purchases made on this website for retreat activities are in US dollars and include the I6%IVA tax + additional 3% lodging tax for accommodations where applicable or unless otherwise specified.
CANCELLATION POLICY:
A cancellation received more than 21 days prior to the scheduled arrival date will receive a full refund less a $100 cancellation fee.
A cancellation received less than 14-21 days prior to the scheduled arrival date will receive a full refund minus a $495 cancellation fee OR credit minus a $185 change fee that may be used for either a future retreat or for accommodations at Casa del Arroyo to be used within 1 year of the event.
There are no refunds for cancellations due to natural disasters, weather related situations, mechanical failures or any situation out of the control of the owner /agent such as but not limited to construction in the area, unusual noise or other disturbances, power or internet outages, etc. Any deviation from this policy shall be arranged at time of the event in writing or by email communication.
***Trip cancellation insurance is strongly advised in the event it becomes necessary to cancel unexpectedly.
COVID CLAUSE: While the common activities will take place in an indoor/outdoor environment, the risk of exposure during any point in travel is possible.
If you have tested positive for COVID or if you have had a close exposure to COVID, please alert us immediately so we can determine next steps, depending on CDC guidelines at the time and when your exposure or infection occurred. In these cases, it may be necessary to cancel your reservation so that you can quarantine & reschedule for a later retreat or lodging at Casa del Arroyo in the future. If you contract COVID during your stay and need to quarantine longer than the duration of the retreat, arrangements may possibly be made to extend your stay for an additional accommodation fee based on the circumstances and duration. We will adhere to COVID precautions based on current conditions for the municipality and if there has been a risk of exposure/infection. We recommend all attendees to bring their own rapid tests and masks. COVID testing is available for approximately $30 per test in town if you don’t bring down your own tests. If it becomes necessary because of a possible exposure to the group or anyone in the group, we may ask that antigen tests be taken.
ATTENDEE CONDUCT: We reserve the right to remove attendees immediately who do not comply with rules, security procedures, or other conduct as described below:
- Be Well-Stay Well™ Retreats reserves the right to remove anyone who disobeys any requirements, procedures, policies, or regulations of the retreat or accommodation location.
- Defamation, abuse, harassment, harming or threatening behavior, or bigoted, hateful, or racially offensive statements will not be tolerated.
- Attendees may be removed if they engage in any unlawful (including drug use), unauthorized, prohibited, improper, or unethical activities or any other acts or omissions that we deem worthy of your removal from this retreat.
- Smoking is not allowed on the premises. You may go outside on the street to smoke, if needed.
- Unauthorized guests are not allowed on the premises.
- Disrespect or disregard for posted quiet hours (usually from 10pm to 8am) are grounds for dismissal from the retreat.
- Excessively loud music or excessively loud voices is highly discouraged, as we want to respect our neighbors. If you do not reduce the noise when asked, this may be grounds for removal from the retreat.
- Any social media posts, articles, or publication about the retreat that are deemed offensive to a specific attendee or that include vulgar, obscene, discourteous, or indecent language or images must be remove immediately and posting such material may be grounds for dismissal from the retreat.
RESPONSIBILITY: Neither the Agent, The Property Owner, any of their, employees, representatives shall be held responsible for any injury, theft, loss, illness or damage to any person or property of persons occupying Casa del Arroyo or Casa Vista Luna or in any activities (organized or not) during the time period of the retreat taking place off the property. In short, this is Mexico and all activities you engage in while in the country of Mexico are at your own risk and subject to Mexico's rules, regulations, and legal system.
The rights if any, of a person occupying these properties to seek recourse of any kind shall be governed by the laws of Mexico and determined exclusively by the courts of Mexico having proper jurisdiction. The owners, employees, and agents shall under no circumstances be held responsible for any disturbance or inconvenience to guests occupying the property caused by neighbors or the surrounding area. Traveler’s Insurance is highly recommended.
TRAVEL TIPS: A valid passport is required to travel to Mexico. Because of delays in obtaining passports, please make sure yours is valid BEFORE purchasing. All guests are responsible for obtaining proper documents for travel.
RESTRICTIONS: Guests occupying Casa del Arroyo or Casa Vista Luna will be responsible for any damages caused by them or their guests to the property or its assets during their stay in that property beyond normal wear and tear. Guests shall not remove any items from the property.
RELEASE AND WAIVER OF LIABILITY
1.I, hereby irrevocably and unconditionally waive, release and hold harmless from liability ProBalance, Inc, Ada Wells, and the retreat center (Casa del Arroyo), its owners and other guests (all hereinafter known as Releasees) from any and all liabilities, claims, actions, damages, costs or expenses of any nature whatsoever whether in law or equity, known or unknown, occurring during, caused by, relating to, or arising in any way both during, before, or after the retreat while in the Mexican juristiction.
I understand that attending a wellness retreat may involve voluntary participation in physical activities both indoors and outdoors, and certain exposure to wildlife and walks, steps (sometimes without railing), hills, paths with loose rocks and roads that are uneven, slick, or are in the path of oncoming vehicles. In addition, the climate is such that high heat, humidity, electrical storms, and/or heavy rains and flooding may pose an additional risk. I understand that the conditions for swimming, snorkling, kayaking, etc. in or near the rivers, bay, and ocean can be dangerous and all water activities should be taken with care and with attention to local conditions, which can change rapidly. With these and all related activities, there is a certain element of risk. By accepting this waiver, I hereby acknowledge that participation and use of facilities and grounds are at my own risk, and that I assume all responsibilities for any and all aspects of participation in activities occurring in Mexico.
I also understand that this Release and Waiver of Liability irrevocably and unconditionally releases and holds harmless all Releasees from any financial or other liability for any injury, bodily harm, sickness, illness, or loss of life that I may suffer and from any harm or loss of property occurring during, caused by, relating to, or arising in any way out of participating in said RETREAT.
I understand that this retreat requires and includes physical movements. As with any physical activity, the risk of injury, even serious or disabling, or death is always present and cannot be entirely eliminated. If I experience any pain or discomfort, I will notify the instructor, adjust my posture and listen to my body. I will not push my body too far and will ask for support from the teacher if needed.
I will take part in movement classes only after discussing it with my doctor and gaining their approval. I affirm that I alone am responsible to decide whether to participate. I hereby agree to irrevocably release and waive any claims that I have now or hereafter may have against Ada Wells, other leaders of the retreat or the retreat center owners and representatives..
I, hereby agree to the following:
- That I am participating in classes offered at said RETREAT, where I will receive information and instruction. I understand that classes require physical exertion which may be strenuous and may cause physical injury. I am fully aware of the risks involved.
- I understand that it is my responsibility to consult with a physician prior to and in reference to my participation in this retreat and in fitness classes. I warrant and represent that I am physically fit and have no medical condition that would prevent my full participation.
- In consideration of participating, I agree to assume full responsibility for any risks, injury or damages, which I might incur as a result.
- I knowingly and voluntarily waive any claim I might have for injury or damages that I may sustain as a result of participating in this program.
- I, my heirs or legal representative forever release, waive, discharge and covenant not to sue Ada Wells, ProBalance, Inc. or the retreat center owners/representatives/contractors/employees for any injury or death caused by their negligence or other acts.
I have read the above release and waiver of liability and I fully understand its contents. I fully and voluntarily agree to the above terms and conditions.
****Payment is a confirmation that I agree to the above terms and conditions****
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